Returns Policy

Returns

We always hope that you’re happy with your purchase. Anyhow, if you wish to return an item/items you’ve purchased, please follow the guidelines.

You have up to 30 days from the date you received the items you purchased. We can issue a full refund once the goods have been received by us. Please notify us first hand by email: info@interior-finish.co.uk or give us a call on (+44) 03301 330308. Please return all items in the original packing, if you can. Carefully package all the items, as refunds cannot be made if the items are lost or damaged on return to us. This is important with paint particularly, always make sure the item to be returned is in a returnable condition.

Return Address:

Unit 4C Cawdor Mill,
Thynne St, Farnworth,
BL4 7JA, United Kingdom

How do I return my order?

Please follow the return process below:

  • Contact us via a phone call on (+44) 03301 330308 or email us at info@interior-finish.co.uk as soon as you can.
  • Repack the items as safe and securely and if possible keep it in the original packaging
  • We advise returning the parcel using a tracked delivery option. If the returns do not reach us, we will not process the refund.
  • Please use a courier for returns, we don’t accept returns in person
  • Hold on to the certificate of postage, as it is required as a proof of return in the event the item gets lost.

How much does it cost to return an item?

Item/Order should be returned at your cost. We do not provide free returns, except in the case of sending faulty item or broken item. After receiving the order/product, if you’d like to return it, you are responsible for the return shipping charges and your initial delivery charge will not be refunded.

Missing Items

Please let us know within 48 hours period of receiving your order, if you think that you didn’t receive any item from your order or if you have received any faulty items. You can inquire for your missing items by contacting us. You can fill our contact from here  or you can email us at info@interior-finish.co.uk. You can also dial at (+44) 03301 330308. Our postal address is Unit 4C, Cawdor Mill, Thynne St, Farnworth, BL4 7JA, United Kingdom. We will get back to you as soon as possible.

Return Label

After making a contact with us, our team will provide the return label via email.

Exchange of Products

We accept exchange of products, if the products are returned within the exchange window i.e., 30 days after receiving the item / items. The customer is responsible for the shipping charges.

I have a faulty item, what should I do?

  • If you receive a faulty item, broken item. Please send us an email with order details, that can be found on the packaging note. You can also find the details on the order confirmation email. Please confirm the product code and name of the faulty item, also provide a brief information about the faulty/broken product.
  • After inspection and confirmation of the faulty item, the return postage cost will be refunded
  • If the item is not faulty or is damaged from your end, misused by you. No refund will be provided.

 When will I receive my refund?

  • For the standard return, the refund will be processed within 2 – 3 days after we receive your return. Please wait for 3 working days for the refund to reach your bank. Please note, initial delivery charges will NOT be refunded.
  • For Faulty/Broken items, the inspection and agreement process takes 3 – 5 days for the refund. If there is a possibility that the return may take more time, we will remind you.
  • Refunds will be made in the original method of payment

For further information please go through our Terms & Conditions or Contact Us on  (+44) 03301 330308 info@interior-finish.co.uk